Great Canadian will be reopening its 11 properties on September 28, 2020 as part of Ontario’s Stage 3 framework for the reopening of its economy. As part of that framework, the Company will be adhering to provincial guidelines, which include indoor gathering limits up to a maximum of 50 guests, and will not include the operation of table games or other amenities.
We appreciate your understanding during this unprecedented situation. In responses to recent inquiries – we have generated a list of FAQ’s below.
Q: WHAT SAFETY MEASURES WILL YOU TAKE UPON RESUMING OPERATIONS TO PREVENT THE SPREAD OF COVID-19?
The health, safety and well-being of our guests and employees is our top priority. We are working diligently to ensure we are prepared to safely return to operations. This means we are collaborating with our gaming regulators and provincial health officials to develop a comprehensive health and safety plan for all our sites so that you have peace of mind when playing at our properties. You can find more details on these plans located here.
Q. HOW HAS THE CLOSURE AFFECTED THE LOYALTY PROGRAM?
The Loyalty Rewards tier status that you had prior to our casinos closing will remain intact. Loyalty points and existing free play balances on your account will not be expired.
Promotional offers such as slot play or match play and gifting offers issued prior to our March 16, 2020 closure are considered void.
Q.WHAT CAN I EXPECT FROM A GAMING EXPERIENCE?
Our gradual reopen will see a slot machine product only – table games will remain closed. It will be mandatory that all guests have booked a play session prior to arrival. This online reservation tool will located on our main page and will be available in upcoming weeks.
Due to the current heightened health and safety guidelines – our Food & Beverage outlets will remain closed.
Q.HOW DOES BOOK YOUR PLAY SESSION WORK?
Booking your play session is a mandatory requirement if you would like to enjoy a play session at our casinos. Our online reservation system can be found on our website prior to open. This reservation system allows you to choose when you would like to book your play session. Upon completion of the reservation – you will be sent a QR code as confirmation – please print or download this on your phone. This must be presented upon arrival at the casino along with government issued photo identification in order to enjoy your play session. Please be sure to arrive 15 minutes prior to your session to allow for check-in time.
Q. WHAT IF I DO NOT MAKE AN ONLINE RESERVATION AHEAD OF MY VISIT?
Guests who do not have a pre-booked reservation can walk-up / arrive at the casino and manually register with an onsite representative for the next available play session for that day. You will be required to provide the same contact information as indicated in the above online process. We do not have a call-in option available at this time. Walk-up and online reservations are based on availability.
All guests entering the casino must have a reservation, which includes your contact information. Per Ministry of Public Safety orders, we are required to ask you for your first and last name and a phone number or an email address so that Public Health Ontario can easily and quickly get in touch with you in case you have come into close contact with a person who has contracted COVID-19. Upon check-in at the casino, you will be required to provide valid government-issued photo ID that matches the reservation.